The route depends on the transaction.

Direct arrangements

For a Classifieds purchase arranged directly, agree collection or postage, timing, cost and responsibility with the seller before paying. Chonk does not control the payment or delivery. Keep the advert and messages, and use a payment method appropriate to the risk.

Chonk checkout

Where a fixed-price advert or completed auction offers Chonk checkout, the Purchase and seller payment terms govern dispatch, tracking, reporting a problem, payment release and refunds. Follow the order page rather than a message or screenshot.

A delivery scan is evidence of delivery, not proof that the contents are correct or undamaged. A payment-release deadline does not remove rights that apply after it.

Chonk Mall

Mall orders use Mall's own order record, seller information and published terms. They do not inherit the Classifieds or auction payment-release arrangement. Use the order and support controls shown at Chonk Mall.

When something is wrong

Check a delivered parcel promptly. Keep the plant, packaging and delivery label while the issue is assessed. Clear photographs can help; an unboxing video is not required. Do not send card details or unrelated identity documents.

Use the order's problem route where one exists, or contact Help & Contact. A plant's later decline does not by itself prove what caused it.

Cancellation and consumer rights

Rights can differ between a business seller and a genuine private seller, and between a faulty or misdescribed item and a change of mind. A plant is not automatically excluded from every cancellation right simply because it is living. No short inspection window, “sold as seen” label or platform payment release overrides rights that cannot lawfully be excluded.