CHONK MARKETPLAIN ENGLISH
RULESRECORDSAPPEALS
The plant marketplace

POLICIES & SAFETY

How Chonk works, and where to get help.

Some rules differ between Classifieds, Auctions, Mall and Plant Pals. Each page explains which service it covers.

About and help

About ChonkThe services, marketplace role and current operator contact.Help, complaints & contactGet help, report content, raise a privacy concern or appeal.Staying safeAccount, payment, listing and message safety.

Shopping and payments

Payments & feesDifferent routes for Classifieds, Auctions, Mall and Plant Pals.Delivery, returns & refundsCollection, postage, cancellations and problems with an order.Purchase termsThe existing terms for eligible Classifieds and auction checkout.

Selling and community

Seller & plant-selling rulesAccurate listings, photographs, plant health and eligibility.Plant Pals rulesCommitments, postage, address sharing and problems.Auction rulesBidding, endings, payment routes and reporting.Seller review rulesGenuine experiences, scoring, moderation and appeals.

Privacy and technology

Privacy noticeWhat information Chonk uses and why.Cookie policy & settingsEssential storage, optional measurement and your choices.AI use & human oversightAsk Chonk, mock-ups, accurate listings and corrections.

Terms and history

Marketplace termsThe agreement for accounts, adverts, auctions and messages.Listing rulesThe retained rules for adverts and plant-selling claims.

Publishing these guides does not rewrite an accepted checkout record or historic contract. The terms retained with an order continue to govern that transaction.